What it does
An AI Employee checks connected review and mention sources on a schedule, summarizes new activity, and alerts you when a reply or a recovery conversation is needed.
AI Workforce / Customer Support
Customer Support
Reputation Monitoring
ON A DAILY CHECK
The problem
A rough review can sit unnoticed for days. By the time someone sees it, the customer has already decided you do not care.
Trigger
Starts on a daily check.
Tools and systems
Connections depend on your deployment. Native where available, otherwise through Zapier, an API, or another connection you already use.
- Slack
- CRM
- Zapier-connected tools
What it reads
- Messages in the connected inbox
- Internal alerts and threads you route to Slack
- CRM records, notes, and fields you map
- Records passed through Zapier from tools in this deployment
Actions it can take
- Reply or reach out on the connected channels you allow
- Create or update CRM records with the fields you map
- Notify the team in Slack with a summary
- Hand a next step to a Zapier-connected tool in this deployment
- Hand off to a person when the request is outside the playbook
Human controls
- You choose properties, locations, and alert thresholds.
- The AI reports. It does not hide, filter, or suppress reviews.
- Public engagement still goes through your approval.
Workflow steps
- 1Scheduled checks look for new reviews and mentions.
- 2New items are summarized with rating, topic, and urgency.
- 3A digest is posted to email or Slack.
- 4Negative or urgent items create a task for a person.
- 5Draft replies can be attached when you want that extra step.
Example use case
Each morning a Slack digest lists two new 5-star reviews and one 2-star about billing. The billing item is already assigned to the office manager with the review text and the matching invoice number from the CRM.
Often handled by your AI Reputation Specialist, as part of the broader AI Workforce.
How to customize
This job is configured around your knowledge, hours, approval rules, and the systems in this deployment. Connections depend on the deployment. Native where available, otherwise through Zapier, an API, or another connection you already use.
Related work
Missed-Call Follow-Up
Texts or emails the missed caller right away, finds out what they need, and books a callback or appointment instead of leaving a voicemail pile.
Customer Support
Answers common questions, handles routine requests, and escalates anything that needs a person, around the clock.
FAQ Handling
Answers hours, pricing ranges, service area, and policy questions from your approved knowledge so your team is not repeating themselves.
See What an AI Workforce Could Do for Your Business
Walk through the work your team is already doing, then see which jobs an AI Employee could take on.