Use cases
Six jobs. The work gets lost before anyone in the office sees it. Close the front door first. Add the rest when they are live.
Plumbing
Front Office answers, qualifies, and books. Front Office Plus follows up if they do not book. Operations assigns the next job and chases the invoice after they are live. After The Job answers where's my tech and asks for the review. Nothing publishes until they approve.
Pool
Front Office takes the call, the web lead, and the text. Front Office Plus follows the estimate that went cold. Operations handles the route and the invoice. After The Job tells the customer when the tech is on the way.
Restoration
Front Office catches the emergency call. Front Office Plus follows the homeowner who asked for a number. Operations is dispatcher, invoice, and documents. After The Job answers where's the crew and does not publish a review until they approve.
Roofing
Front Office answers while they are on the roof. Front Office Plus follows the estimate. Operations handles the job packet. After The Job handles the customer who wants a window and the review after the job.
HVAC
Front Office answers while they are on the job. Front Office Plus follows the estimate that sits until morning. Operations assigns the next job and chases the invoice after they are live. After The Job tells the customer the tech is on the way. Nothing publishes until they approve.
After hours
Front Office is the front door when the building is empty. Front Office Plus keeps the lead warm until morning. That is the first hire. Operations and After The Job come after jobs are already booking.
