2-way
Threads that book and update — not dead-end replies
Platform · Messaging
Web chat and SMS that keep the lead in one thread.
AI Employees meet homeowners on the site and on text with the same context. Quotes, booking windows, and job updates stay connected so paid leads do not go cold overnight.
Chat+SMS
Website and text under one playbook
Instant
Reply while the visitor is still on the page
Shared
Context carried into Voice and Email
Why Messaging keeps the lead warm
One thread from site to text
Start on web chat, continue on SMS. The ZIP, issue, and preferred window travel with the customer.
Elyt · one desk
Chat · ZIP captured
SMS · window offered
Booked · confirmation sent
Actions inside the conversation
Verify details, offer slots, and confirm in-thread — not a ticket that waits until morning.
Channels homeowners already use
Web chat on the site, SMS on the phone they live in — under your shop identity.
ServiceTitanHousecall ProJobberGHL
Pairs cleanly with Voice
A call can continue as text, or a text can escalate to a call, without resetting context.
✓ZIP verified
✓Window offered
✓Confirmation queued
Audit-ready history
Full conversation record for the desk, estimators, and owners who want the trail.
RulesAuditWarm transferQuiet hours
Shop playbook · human takeover ready
Inside the platform
The text desk that remembers the call
Prompt, channels, working hours, and autopilot live beside a live test thread. Reschedules handled, calendar updated, confirmations sent — configured once per shop.
app.elyt.agents
Appointment Reminders Autopilot
Prompt
You are the appointment coordinator for {{shop_name}}. Customers text this number to confirm, move, or cancel visits. Pull history from the shared desk memory before asking again.
Tone
Warm, brief, and human. First names only. One question at a time.
Rules
- Always offer the next two open slots from live capacity.
- Confirm every change with a short SMS receipt.
- If a customer reports no-cool or water damage, stop scheduling and hand off to dispatch.
Channels
Connected
SMS
+1 (602) 555-0142
Voice agent
Answers calls on this number
Calls and texts share one number. If a customer calls, the voice desk answers — and both agents see the same conversation history.
Add a channel
WhatsApp via Meta Business+ Add
Web chat widget+ Add
Test conversation
Call finished · 3m 42s — Voice desk booked a 2–4 window
SMS follow-up · sent automatically after the call
Hi Jordan, great chatting just now! You're booked for a diagnostic tomorrow 2–4 with Desert Air. Reply HELP anytime.
Delivered · 2:38 PM
Hi, I have a visit tomorrow but something came up. Can I move it?
2:41 PM
Of course — Thursday 10:30 AM or Friday 2:15 PM. Either work?
Delivered · 2:41 PM
Messaging desk · demo layout · channels share one agent memory
From first ping to booked outcome
01
Identity checked in the thread
Name, address, and ZIP confirmed without sending the customer to a form graveyard.
In-thread checks
Verified without leaving chat
Name · Jordan P.
ZIP · 85045
Issue · warm air
Cleared to offer a window
02
Live systems mid-conversation
Open windows and membership status are read while the customer is still typing.
Live lookup
Read mid-conversation
Next windowTomorrow 1–3
Membershipactive
Techsouth route
Live data — not a stale copy
03
Booked without leaving the chat
Multi-step scheduling finishes in the same thread — including photo requests when needed.
In the conversation
Booked without leaving chat
Slot booked · 1–3
Photos requested
Confirmation sent
Completed in-thread
04
Closed with a full record
Confirmations land in the same conversation and the desk keeps a clean history.
Close-out
Closed with confirmations
14:02Intake complete
14:04Slot booked
14:05SMS confirmation
History kept in one place
Quality
Complex requests without rigid scripts
Intent-first messaging that follows your policies instead of keyword trees.
Understands intent — not brittle keyword matching
Pulls live availability mid-thread
Follows service-area and membership rules every time
Completes multi-step booking instead of escalating early
Consistent tone across chat and SMS
Full history ready for a human takeover
Key capabilities
Two-way messaging
Every enquiry answered, instantly.
- Website chat while ads are running
- FAQs — hours, pricing, service area
- Appointment booking and reschedules
- Order and job-status questions
- Lead qualification and intake
- Details confirmed in-thread
- 24/7 replies — no hold music
Proactive outreach
Follow-up on the channels customers read.
- Speed-to-lead texts on new forms
- Appointment reminders that cut no-shows
- Estimate follow-up nudges
- Dormant list reactivation
- Quiet hours and opt-out respected
Human handoff
When a person must join.
- Clean transfer with full history attached
- Escalation into queues you already run
- Customer stays in the same thread
Systems
Works with your existing systems
Connects to the CRM, scheduling, and operational tools you already use. Actions in messaging write directly — no double entry.
During the run
Appointment written to your calendar
Record updated in your CRM
Confirmation sent in the same thread
Photos attached to the job file
Channels
Web chatSMSIn-app messaging
Desk tools
ServiceTitanHousecall ProJobberGoHighLevelGoogle Calendar
Writes into
CRMCalendarsDispatch notesConfirmations
Multi-channel
Seamless continuity with Voice
Start on a call and continue on text — or the other way around — without losing context. Your team never loses the thread.
One thread
- 01 · MessagingReschedule requested · details verified
- 02 · VoiceComplex question · call continues the thread
- 03 · SMSConfirmation sent · nothing repeated
Built for shops that live in text threads
- Same booking rules as Voice — different door
- Works beside your existing SMS number
- Opt-out and quiet hours respected on outreach
- Full conversation history for the desk
- Pairs cleanly with Front Office seats
Frequently asked questions
Website chat and SMS under your shop identity, with conversation history kept in one place. Proactive texts follow the quiet hours and opt-out rules you set.
Ready for messaging that books while the lead is still warm?
Book an assessment. We map chat, SMS, and handoffs into one AI Employee desk for your shop.
A working session with the team that builds the shop playbook — not a scripted demo.