Elyt Agents
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Platform · Voice

AI voice that resolves
high stakes
conversations end to end

Natural, low latency voice agents that verify identity, take action in your systems, and close the loop, on every call.

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32

Languages supported

24/7

After hours and overflow without busy signals

Booked

Appointments written to your calendar rules

Warm

Human handoff with context when a person must take it

Why shops run Voice as the front door

Built for the phone, not a menu tree

Callers talk like they would to a skilled desk. The AI Employee follows your playbook, service type, ZIP, membership, emergency vs. next day, without IVR labyrinths.

Live on your line

Elyt · one desk

ZIP confirmed · 85045
No cool · same day path
Window offered · 10 to 12

Ready to book under your rules

Keep the numbers you already advertise

Forward overflow or after hours. No new telephony stack required to go live.

Call path

Shop · overflow · on-call

Main line · shop
Overflow · Elyt Voice
On call · your tech

Works beside your desk tools

Bookings and notes land in the calendars and CRM habits your team already trusts.

ServiceTitanHousecall ProJobberGHL

End to end on the call

Qualify, book or route, send confirmation, outcomes while the caller is still on the line.

✓ZIP verified
✓Window offered
✓Confirmation queued

Shop ready by design

Rules you approve, audit trails on every step, and warm transfers when a human must own it.

RulesAuditWarm transferQuiet hours

Shop playbook · human takeover ready

Inside the platform

Configure the desk once. Press go live.

Instructions, booking windows, transfer rules, and knowledge live in one place. Test on a live call, then cover after hours and peak season without rewriting the shop.

app.elytagents.com
Summit HVAC ReceptionistDRAFT
Agent instructionsElyt LLM ▾Jordan · English ▾{} Variables

Identity

You are Jordan, the warm and capable receptionist for Summit HVAC. Answer inbound service calls, confirm ZIP and urgency, book windows from live capacity, and warm transfer when a human must take it. Greet with {{caller_name}} when known.

Style

Short, natural sentences. Warm and shop-floor clear. One question at a time. No jargon. Mirror urgency without rushing.

Verification

Confirm {{caller_name}} and {{phone_number}}, then run zip_verify_service_area before offering a window. If membership is on file, call membership_lookup and quote {{plan_benefit}} once.

Every call

  1. Greet, confirm service ZIP and issue type.
  2. Screen urgency, no cool / leak / gas vs. next day.
  3. Offer the next two open windows from live capacity.
  4. Book, send SMS confirm, or warm transfer with a brief.

Booking

Use lookup_open_windows then book_appointment against ServiceTitan / Housecall Pro. Never invent ETAs. On human request, call warm_transfer_dispatch with ticket {{ticket_id}}.

Variables Transfers Integrations1,240 tokens

Settings

  • Greeting & Conversation›
  • Knowledge Base›
  • Speech›
  • Call Handling›
  • Notifications›
  • Phone line›

Functions

7+ Add

End the call

Hangs up when the conversation is finished

Front Desk

Warm transfer, announces the caller first · (602) 555-0142

Dispatch, emergencies

No cool / leak path, connects immediately

Advanced Settings↗

Test

···

Try your agent

Runs your draft, live callers keep hearing the current version until you press Go Live.

Test by text insteadShare agent
AI Assistant

Agent editor · demo content · the platform is constantly evolving, the live interface may vary slightly

From ring to booked outcome

01

Caller screened to your standards

ZIP, service type, and urgency checks run before anything is promised, every gate logged.

Intake checks

To your shop standard

ZIP85045
Serviceno cool
Membershipactive

Cleared to offer a window

02

Live capacity, not a stale sheet

Open slots and territory rules are read from the systems you run, not yesterday’s spreadsheet.

Live schedule

Read from your live systems

Next windowTomorrow 10 to 12
TechAhwatukee route
Emergency pathon call

Live data, not a stale copy

03

Action finished on the call

The booking, message, or warm transfer completes while the homeowner is still talking.

During the call

Action finished on the line

Slot booked10 to 12
Address confirmed
CRM note written

Completed while still on the line

04

Closed with confirmations

SMS or email confirmation goes out automatically so nobody is left guessing.

Close out

Closed with confirmations

14:02Intake verified
14:04Slot booked
14:05SMS confirmation

Full step record kept for the shop

Quality

Sounds like a front desk, not a script

Built for real shop floors, noise, interruptions, and homeowners who talk over the greeting.

  • Fast turn taking so callers do not wait through awkward silence

  • Handles barge in and mid call changes of mind

  • Tolerates truck, driveway, and jobsite background noise

  • After hours and peak concurrency without busy signals

  • Spam and robocall screening before it burns a tech

  • Same booking rules as Messaging and Email

Key capabilities

Inbound

Answer every call the shop cannot miss.

  • After hours no cool and no heat
  • Overflow during peak season
  • FAQs, hours, pricing, service area
  • Lead qualification from paid ads
  • Reschedule and cancel requests
  • Membership and tune up questions
  • Message taking when a human is out
  • Spam ended before it reaches the crew

Outbound

Compliant follow through at shop speed.

  • Speed to lead callbacks on new forms
  • Appointment reminders that cut no shows
  • Estimate follow up nudges
  • Dormant list reactivation
  • Smart retries with quiet hours respected
  • Voicemail aware attempts

Human handoff

When a person must own the call.

  • Warm transfer with context preserved
  • Clean drop into your existing queues
  • Works with the on call path you already run

Systems

Works with the phones and tools you already run

Keep your advertised numbers, forwarding is enough to start. Actions taken on the call write into the calendars and CRM habits your team already uses.

During the run

Appointment written to your calendar

Job note logged in your CRM

Confirmation sent from your number

On call notified when urgency matches

Telephony

Existing DIDsCall forwardingSIP / PBX pathsWarm transfer

Desk tools

ServiceTitanHousecall ProJobberGoogle CalendarGoHighLevel

Writes into

CalendarsCRMDispatch notesSMS confirmations

Multi-channel

Continuity beyond the call

When the conversation should continue on text or email, context stays with the customer. Nobody repeats the ZIP and the sob story twice.

One thread

  1. 01 · VoiceNo cool intake · ZIP verified · window agreed
  2. 02 · SMSConfirmation sent · same job context
  3. 03 · EmailChecklist queued · nothing re asked

Built for shops that cannot miss the phone

  • Rules you approve, no fake ETAs or promises the crew cannot keep
  • Step by step logs on every answered journey
  • Quiet hours and DNC aware outbound habits
  • Warm human takeover without losing the thread
  • Same playbook across Voice, Messaging, and Email

Frequently asked questions

  • Callers do not hunt through menus. The AI Employee holds a natural conversation, follows your booking rules, and finishes the work, qualify, book, confirm, or warm transfer, instead of dumping a voicemail.

More channels

Voice

Phone conversations resolved end to end

Messaging

Web chat and SMS in the same workflows

Email

Replies and follow ups handled for the shop

Workflows

Voice, SMS, and email orchestrated from one place

Ready for Voice that books the job, not just the note?

Book an assessment. We map your after hours path, booking rules, and handoffs, then stand up Voice as part of your AI Workforce.

Book Assessment

A working session with the team that builds the shop playbook, not a scripted demo.