<2s
Typical speed to first response on answered lines
Platform · Voice
Voice AI Employees that answer, qualify, and book the job.
Natural, low-latency phone coverage for home-service shops. AI Employees verify ZIP, screen urgency, and book the window you approve — on the numbers you already own.
24/7
After-hours and overflow without busy signals
Booked
Appointments written to your calendar rules
Warm
Human handoff with context when a person must take it
Why shops run Voice as the front door
Built for the phone, not a menu tree
Callers talk like they would to a skilled desk. The AI Employee follows your playbook — service type, ZIP, membership, emergency vs. next-day — without IVR labyrinths.
Elyt · one desk
ZIP confirmed · 85045
No-cool · same-day path
Window offered · 10–12
Keep the numbers you already advertise
Forward overflow or after-hours. No new telephony stack required to go live.
Main line · shop
Overflow · Elyt Voice
On-call · your tech
Works beside your desk tools
Bookings and notes land in the calendars and CRM habits your team already trusts.
ServiceTitanHousecall ProJobberGHL
End-to-end on the call
Qualify, book or route, send confirmation — outcomes while the caller is still on the line.
✓ZIP verified
✓Window offered
✓Confirmation queued
Shop-ready by design
Rules you approve, audit trails on every step, and warm transfers when a human must own it.
RulesAuditWarm transferQuiet hours
Shop playbook · human takeover ready
Inside the platform
Configure the desk once. Press go live.
Instructions, booking windows, transfer rules, and knowledge live in one place. Test on a live call, then cover after-hours and peak season without rewriting the shop.
app.elyt.agents
HVAC Front DeskDraft
Agent instructionsElyt LLM ▾Jordan · English ▾{} Variables
Identity
You are the front desk for {{shop_name}} in Phoenix. Confirm ZIP against {{service_zips}}, screen urgency, and only offer windows from live capacity.
Greet with the caller's name when known ({{caller_name}}). Never invent ETAs. Warm-transfer using warm_transfer_dispatch when they ask for a human.
Style
Warm, concise, shop-floor clear. Short turns. No jargon. Mirror the caller's urgency without sounding rushed.
Verification
Run zip_verify_patient before booking. If membership is on file, surface plan benefits once.
ZIP matchMembershipService areaEmergency triage
Settings
- Greeting & conversation›
- Knowledge base›
- Speech & turn-taking›
- Booking windows›
- Warm transfer path›
- After-hours rules›
Functions (3)
+ AddBook appointment
Writes a ServiceTitan / HCP window from live capacity and confirms ZIP.
Send SMS confirm
Texts the booked window, tech ETA notes, and reschedule link.
Warm transfer
Hands the live caller to dispatch with a spoken brief and ticket ID.
Test
Live call · 00:42Connected
Caller
AC is blowing warm in Ahwatukee — can someone come today?
Elyt Front Desk
Got it. Confirming ZIP 85045 is in service. We have a 2–4 window today — book that?
Caller
Yes, 2–4 works.
Try your agent on a live test call
Voice desk · demo layout · live controls evolve with your playbook
From ring to booked outcome
01
Caller screened to your standards
ZIP, service type, and urgency checks run before anything is promised — every gate logged.
Intake checks
To your shop standard
ZIP · 85045
Service · no-cool
Membership · active
Cleared to offer a window
02
Live capacity, not a stale sheet
Open slots and territory rules are read from the systems you run — not yesterday’s spreadsheet.
Live schedule
Read from your live systems
Next windowTomorrow 10–12
TechAhwatukee route
Emergency pathon-call
Live data — not a stale copy
03
Action finished on the call
The booking, message, or warm transfer completes while the homeowner is still talking.
During the call
Action finished on the line
Slot booked · 10–12
Address confirmed
CRM note written
Completed while still on the line
04
Closed with confirmations
SMS or email confirmation goes out automatically so nobody is left guessing.
Close-out
Closed with confirmations
14:02Intake verified
14:04Slot booked
14:05SMS confirmation
Full step record kept for the shop
Quality
Sounds like a front desk, not a script
Built for real shop floors — noise, interruptions, and homeowners who talk over the greeting.
Fast turn-taking so callers do not wait through awkward silence
Handles barge-in and mid-call changes of mind
Tolerates truck, driveway, and jobsite background noise
After-hours and peak concurrency without busy signals
Spam and robocall screening before it burns a tech
Same booking rules as Messaging and Email
Key capabilities
Inbound
Answer every call the shop cannot miss.
- After-hours no-cool and no-heat
- Overflow during peak season
- FAQs — hours, pricing, service area
- Lead qualification from paid ads
- Reschedule and cancel requests
- Membership and tune-up questions
- Message taking when a human is out
- Spam ended before it reaches the crew
Outbound
Compliant follow-through at shop speed.
- Speed-to-lead callbacks on new forms
- Appointment reminders that cut no-shows
- Estimate follow-up nudges
- Dormant list reactivation
- Smart retries with quiet hours respected
- Voicemail-aware attempts
Human handoff
When a person must own the call.
- Warm transfer with context preserved
- Clean drop into your existing queues
- Works with the on-call path you already run
Systems
Works with the phones and tools you already run
Keep your advertised numbers — forwarding is enough to start. Actions taken on the call write into the calendars and CRM habits your team already uses.
During the run
Appointment written to your calendar
Job note logged in your CRM
Confirmation sent from your number
On-call notified when urgency matches
Telephony
Existing DIDsCall forwardingSIP / PBX pathsWarm transfer
Desk tools
ServiceTitanHousecall ProJobberGoogle CalendarGoHighLevel
Writes into
CalendarsCRMDispatch notesSMS confirmations
Multi-channel
Continuity beyond the call
When the conversation should continue on text or email, context stays with the customer. Nobody repeats the ZIP and the sob story twice.
One thread
- 01 · VoiceNo-cool intake · ZIP verified · window agreed
- 02 · SMSConfirmation sent · same job context
- 03 · EmailChecklist queued · nothing re-asked
Built for shops that cannot miss the phone
- Rules you approve — no fake ETAs or promises the crew cannot keep
- Step-by-step logs on every answered journey
- Quiet hours and DNC-aware outbound habits
- Warm human takeover without losing the thread
- Same playbook across Voice, Messaging, and Email
Frequently asked questions
Callers do not hunt through menus. The AI Employee holds a natural conversation, follows your booking rules, and finishes the work — qualify, book, confirm, or warm-transfer — instead of dumping a voicemail.
Ready for Voice that books the job, not just the note?
Book an assessment. We map your after-hours path, booking rules, and handoffs — then stand up Voice as part of your AI Workforce.
A working session with the team that builds the shop playbook — not a scripted demo.